Customer Service Consultant (Hybrid) - AT&T

Description

Don?t miss this opportunity to jump start your career! Join us at our upcoming open recruiting sessions in the Evansville, IN area on Thursday, Oct 24th. Come ready to meet the AT&T Management Team and learn all about a career with #LifeAtATT! In this hybrid role, you?ll assist with telephone and virtual customer interactions, working in the center 3-4 days weekly and remotely from... home 1-2 days weekly. Success will depend on your in-depth knowledge of AT&T?s products and services and your ability to provide effective resolutions.

Company Culture and Environment

AT&T fosters a dynamic and evolving work environment that prioritizes customer satisfaction and continuous improvement. Employees are encouraged to be flexible and adapt to changing demands as technology and customer needs evolve.

Career Growth and Development Opportunities

AT&T offers paid training and resources that encourage career growth and development. Employees have access to training on the latest technology, devices, and a full range of products and services, enabling them to enhance their skills and advance their careers.

Detailed Benefits and Perks

In addition to competitive compensation, AT&T provides:
? Medical/dental coverage
? 401(k) plan
? Tuition reimbursement
? Paid time off
? 50% employee discount on eligible AT&T wireless plans and accessories
? Discounts on AT&T Internet and home phone services

Compensation and Benefits

Our Premier Service Consultants earn [(19.61 hourly] with a )2,500 sign-on bonus paid out in three installments.

Why you should apply for this position today

This position offers the chance to develop your customer service skills in a supportive work environment, gain exposure to a wide range of products and services, and enjoy competitive pay and benefits.

Skills
? At least one year of customer service experience
? Call Center experience preferred
? Advanced typing/keyboarding skills
? Ability to troubleshoot and resolve customer issues
? Effective communication skills, both verbal and written

Responsibilities
? Assist customers with questions and concerns on all products and services
? Handle telephone and virtual customer contacts
? Troubleshoot and resolve customer impacting issues
? Engage with T3 support to resolve issues
? Maintain proficiency in billing, rate plans, and feature matters
? Identify and track issues to assist in root cause elimination
? Perform other duties as assigned by management

Qualifications
? Strong knowledge of AT&T?s products and services
? Ability to work in a fast-paced and evolving environment
? Proficiency in using various systems and tools to assist customers
? Must be 18 years or older

Education Requirements

High School Diploma or equivalent

Education Requirements Credential Category

High School Diploma

Experience Requirements
? At least one year of relevant customer service experience
? Previous Call Center experience is preferred

Why work in Evansville, IN

Evansville offers a friendly community atmosphere with a lower cost of living compared to larger cities. The area is rich in culture and recreational activities. Residents enjoy access to beautiful parks, local dining, and a variety of entertainment options, making it a great place to live and work

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