Third Shift Customer Solutions Representative (FULLY REMOTE)

? **FULLY REMOTE***

Job Title: 2nd Shift Customer Service Representative (REMOTE) (MUST LIVE IN ILLINOIS...

Reports to: Office Manager

Work Hours: 3:30pm-12:00am, Tuesday thru Saturday

Pay Scale: Starting at $20.00/hour

Position Summary:

This is a fully remote position (with the exception of training) that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties.

Job Duties and Responsibilities: ? Answer inbound phone calls to schedule jobs and handle customer service inquiries ? Initiate outbound phone calls for scheduling of service calls ? Handle various customer inquiries and requests efficiently and accurately ? Dispatch the correct technician (based on qualifications, geography, customer preference) to each job ? Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs ? Proactively communicate with customers regarding estimated arrival times, technician details, etc. ? Communicate with technicians regarding availability, expected completion time, etc. ? Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls ? Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company ? High interaction with service technicians and various customers from residential to commercial ? Other duties as assigned

Qualifications: ? High school diploma or equivalent (GED) ? Minimum of 3 years relevant work experience in customer service environment ? Must live in Illinois and be able to reliably commute to McHenry, IL each day for training ? Previous dispatch experience a plus ? Strong verbal and written communication skills ? Plumbing, Electric & HVAC experience a Plus ? Attention to detail ? Ability to manage priorities and workflow ? Ability to deal effectively with a diversity of individuals at all organizational levels ? Versatility, flexibility and a willingness to work within constantly changing priorities ? Proficient in Microsoft Office ? Ability to work from home efficiently ? Ability and willingness to work nights and weekends

Benefits:
? Medical, Dental & Vision Insurance
? Supplemental AFLAC Insurance Options
? 401(k) Plan with Company Match
? Company-proved Life Insurance
? Employee discounts on company-provided services
? On-site training facility for continuous employee development
? Paid Time Off (PTO)
? Paid Holidays
? Tuition Reimbursement

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