Part-Time Customer Service Representative

Who is QRM:

Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team...

QRM is seeking a Customer Service Representative (CSR) that will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

This is a part-time position working approximately 3-29 hours per week. The needed times for the role are listed below in CST, you choose the shift that works for you within these times! This is a remote position working from your home office.
? Friday, Saturday, & Sunday 7:00AM-3:00PM
? Saturday & Sunday 7:00AM-12:00PM
? Saturdays Only 4:00PM-10:00PM
? Monday, Tuesday, Friday 2:00PM-6:00PM
? Sundays Only 8:00AM-4:00PM
? Saturday & Sunday 10:00AM-5:00PM
? Saturday, Sunday, Monday 11:00AM-7:00PM

Duties/Responsibilities: ? Customer Service and Claim Intake ? Provides positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs. ? Offers empathy and support to customers during the claim process. ? Collects and documents all claim details provided by the customer into the claim accurately. ? Identifies and resolves customer issues by adhering to clients-specific handling instructions. ? Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries. ? Punctuality and Reliability ? Remains available for extended hours or additional shifts during peak periods or emergency situations to provide critical support. ? Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage. ? Successfully demonstrates QRM's core values ? Customer first: fulfills customer needs with compassion ? Self-motivated: takes initiative and commits to the task at hand ? Teamwork: promotes unity over self ? Continuous improvement: strives for daily growth

Required Skills/Abilities:
? Language Skills
? Ability to read and interpret documents such as police and accident reports. Ability to write routine correspondence and detailed accident descriptions. Ability to project a confident, clear, and professional telephone presence. Ability to provide feedback verbally and written in a positive, professional manner.
? Bi-lingual in Spanish Preferred
? Computer Skills
? To perform this job successfully, an individual should have knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel and type at least 40wpm.

Education and Experience:
? High School Diploma or general education degree (GED) required.
? 1-2 years of quality assurance experience preferred.

Network Requirements: ? Upon hire a Speed Test must be run from the computer the individual will be working from (www.speedtest.net). ? Ethernet connection is not required, however strongly recommended. ? Must be on a private network, not allowed to work in public locations. ? No VPNs are allowed, as logins must happen in the US.

Benefits/Compensation:
? Competitive compensation
? 20+ hours per week
? Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
? Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
? Less than 20 hours per week
? Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
? Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
? 401K: Eligible after 6 months of employment
? PTO: Eligible after 90 days of employment
? Employee Assistance Program

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