Account Servicing Specialist - Fraud

Welcome to American Express! We are seeking a highly motivated and detail-oriented individual to join our team as an Account Servicing Specialist - Fraud. In this role, you will be responsible for detecting and preventing fraudulent activity on our customers' accounts, ensuring their financial security and peace of mind. We are looking for someone with a strong sense of integrity, analytical... skills, and a passion for customer service. If you have a keen eye for detail and are committed to protecting our customers, we want to hear from you. Join us in our mission to provide exceptional service and safeguard the financial well-being of our customers.

Monitor and analyze customer accounts to identify potential fraudulent activity.
Take immediate action upon identifying suspicious transactions or accounts to prevent fraud.
Investigate and resolve discrepancies, unauthorized charges, and other fraudulent activities on customer accounts.
Communicate with customers to verify account information and transactions, providing exceptional customer service.
Collaborate with other departments and external agencies to identify and prevent fraud.
Keep up-to-date with industry trends and best practices in fraud prevention and detection.
Maintain accurate and detailed records of fraud cases and actions taken.
Analyze data and reports to identify patterns and trends in fraudulent activity.
Develop and implement strategies to mitigate and prevent fraud.
Conduct regular reviews and audits of account activity to identify potential red flags.
Train and educate other team members on fraud detection and prevention techniques.
Follow company policies and procedures to ensure compliance with regulatory requirements.
Maintain a high level of integrity and confidentiality while handling sensitive customer information.
Continuously assess and improve fraud prevention processes and procedures.
Meet performance goals and targets set by the company.
Keep abreast of changes in fraud techniques and tools to adapt prevention methods accordingly.
Represent the company in a professional and positive manner at all times.
Collaborate with other departments to improve overall customer experience and satisfaction.
Stay updated on company products and services to better assist customers and prevent fraud.
Provide support and assistance to customers who have been victims of fraud.

American Express is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

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