Customer Service Representative - Remote Work from Home

Employer Industry: Insurance
Why Consider This Job Opportunity...
? Competitive pay with potential pay differential for bilingual employees
? Opportunity for full-time or part-time employment
? Work remotely from the Greater Houston Area
? Training and virtual platform provided for interviews and onboarding
? Safety measures in place, including social distancing guidelines and home office requirements
? Company workstation provided
What To Expect (Job Responsibilities)
? Provide excellent customer service by explaining policy coverage, claim status, and assisting with claim payments or other policy information
? Heavy phone contact with policyholders, providers, and interested third parties
? Process policyholder requests from correspondence, phone calls, and emails
? Review and maintain new and revised procedures regarding policy information
? Maintain department standards for number of calls, average handle time, and time management

What Is Required (Qualifications)
? High school diploma or equivalent (some college preferred)
? At least one year of office experience preferred (telecommunications experience a plus)
? Life and Health insurance background and knowledge of insurance operations desired
? Excellent communication, both written and oral, and organization skills
? Basic PC skills

How To Stand Out (Preferred Qualifications)
? Bilingual proficiency in English and Spanish
? Typing speed of at least 30WPM

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