FT Customer Service Representative (Work From Home)

Employer Industry: Customer Service

Why Consider This Job Opportunity...
? Competitive pay
? Comprehensive healthcare coverage
? 401k match to support your financial future
? Paid time off (PTO) for work-life balance
? Opportunity to exceed customer expectations and make a positive impact
? Fully remote position, allowing flexibility in your work environment

What To Expect (Job Responsibilities)
? Serve as a friendly voice, exceeding customer expectations and resolving inquiries with professionalism and efficiency
? Provide exceptional customer service across various channels, including chat, email, and phone
? Investigate customer issues and collaborate with peers to find effective solutions
? Escalate any potential complaints to the appropriate points of contact
? Contribute to strong Net Promoter Score (NPS) and customer satisfaction ratings

What Is Required (Qualifications)
? Must be available and punctual for scheduled work shifts
? Exceptional phone and listening skills
? Strong written and verbal communication skills
? Ability to work collaboratively with peers
? Experience in customer service roles preferred

How To Stand Out (Preferred Qualifications)
? Previous experience in a call center or customer service environment
? Familiarity with customer satisfaction metrics
? Ability to handle multiple customer inquiries simultaneously
? Strong problem-solving skills
? Positive attitude and willingness to learn

#CustomerService #RemoteWork #CompetitivePay #HealthcareCoverage #CareerOpportunity

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