Online Chat Specialist

Our growing business is looking for skilled problem solvers to join our team as an Online Chat Specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.

The Online chat specialist reports to the Online Chat Manager... and will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our client's websites via (Online chat software) and will be expected to provide exceptional customer support in real time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.

This position is also a remote position in which you will be working from home.

Responsibilities:

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns

Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate

Create relationships with new customers to better understand and achieve their needs

Respond to customer questions, inquiries, requests, and problems accurately

Promotes interest in client products and services

Continually portray and project a positive and professional image

Provide administrative support to the customer service team

May assist with overflow work and other duties as needed

Qualifications:

Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment

PC keyboarding and internet experience needed

Strong communication and interpersonal skills- including written and verbal

Upbeat positive attitude and professional demeanor

Articulate and well-accustomed to a client-facing role

The ability to compose professional emails is a plus

Proficient written and verbal communication skills in English;

Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality

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