Bilingual Customer Care Representative, French - English

Description:
? Provides high quality customer service by responding to telephone inquiries, requests and problems.
? Researches, analyzes, and provides solutions that meet the customer?s needs.
? Resolving customer inquiries and problems on first contact.
? Providing customers with account information.
? Resolving or referring billing disputes.
? Correcting payment errors.
? Revising fee and finance charges as appropriate.
? Account maintenance.
? Taking card, check or other orders.
? Acting on lost or stolen cards/checks.
? Researching customer problems that could not be resolved during the initial contact.

Requirements: ? High school diploma or equivalent ? Two to four years of relevant experience ? 2 or more years of contact center work experience ? Prior experience working in banking, merchant payment services, point of sales, and/or financial services ? Good knowledge of concepts, practices, policies and procedures of banking products and services ? Effective telephone and... interpersonal skills ? Strong problem-solving and negotiation skills ? Ability to handle difficult customer calls ? Proficient computer navigation skills using a variety of software packages including Microsoft Office applications ? Ability to identify and resolve/escalate problems ? Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Benefits:
? Healthcare (medical, dental, vision)
? Basic term and optional term life insurance
? Short-term and long-term disability
? Pregnancy disability and parental leave
? 401(k) and employer-funded retirement plan
? Paid vacation (from two to five weeks depending on salary grade and tenure)
? Up to 11 paid holiday opportunities
? Adoption assistance
? Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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