Work From Home - Customer Support Specialist

Employer Industry: Customer Service and Support

Why Consider This Job Opportunity...
? Competitive salary with a home office budget
? 100% paid medical, dental, and vision insurance
? Paid time off (PTO) for work-life balance
? 401k matching to support your financial future
? Opportunity to work with the latest cloud support systems like Zendesk and JIRA
? Flexible remote work option available across the U.S.

What To Expect (Job Responsibilities)
? Provide high-level support to customers via phone, chat, and email
? Identify and resolve client issues and concerns efficiently
? Establish and maintain customer relationships to improve client retention
? Diagnose bugs and communicate customer issues or requests to the development team
? Utilize and navigate cloud support systems effectively

What Is Required (Qualifications)
? Strong communication skills, both written and verbal
? Experience in customer service or support roles
? Ability to work with cloud support systems
? Proven problem-solving skills to address client issues
? Must be available for scheduled shifts

How To Stand Out (Preferred Qualifications)
? Familiarity with support tools such as Zendesk and JIRA
? Previous experience in a remote customer support role
? Technical knowledge related to software troubleshooting

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