FT Customer Engagement Specialist - Work From Home

Employer Industry: Customer Service

Why Consider This Job Opportunity...
? Competitive pay
? Comprehensive health, dental, and vision benefits
? 401(k) retirement plan
? Paid time off (PTO)
? Opportunity to work fully remote from anywhere in the U.S.
? Fast hiring process

What To Expect (Job Responsibilities)
? Answer and manage incoming calls, emails, and chats to assist customers
? Assess customers' needs and provide accurate solutions for a positive experience
? Learn and adhere to all customer service procedures and policies
? Strive to exceed personal and team targets, goals, and quotas
? Record, organize, and file customer interactions and account changes

What Is Required (Qualifications)
? Must be available and punctual for scheduled work shifts
? Previous experience in customer service
? Strong problem-solving skills
? Excellent communication skills, both written and verbal
? Ability to work independently in a remote environment

How To Stand Out (Preferred Qualifications)
? Experience with customer engagement or support roles in a remote setting
? Familiarity with customer service software or platforms
? Proven track record of meeting or exceeding performance goals
? Strong organizational skills and attention to detail

#CustomerService #RemoteWork #CompetitivePay #CareerOpportunity #HealthBenefits

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