REMOTE: Technical Support Representative - (6am to Midnight Availability)

Job Description

The Technical Support Representative is part of a supportive, service-oriented team that...
? Promotes quality customer experience, honest and committed customer care in a call center environment.
? Engages in real-time troubleshooting with customers to resolve technical issues in a call center environment.
? Educates residential AireBeam customers about the installation and use of products in a call center environment.
? Captures opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience in a call center environment.

Primary Responsibilities: ? Work in call center environment answering support ticket, chat, text, and inbound calls concerning inquiries about our services. ? Discover the root cause of customer problems and identify the action required to resolve, whenever possible, using company databases, customer information, and collaboration with other departments. ? Engage in real-time troubleshooting while the customer is on the phone or through chat and set appropriate follow up if necessary. ? Provide total customer service by answering basic questions about services offered with the ability to also handle sales calls. ? Provide customer support by asking questions and listening to customers to understand their needs, requests, or problem

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the AireBeam brand.

Minimum Requirements: ? High school graduate or GED or equivalent work experience. ? 1 year work experience providing service directly to customers. ? 1 year experience using a computer in a work or non-work setting. ? Eligibility to work in the United States. ? Keen aptitude for helping customers and a customer experience focus. ? 1 to 2 years of work experience in a customer service role, not specific to just Call Center. ? Enthusiastic and personable, with the ability to adapt and thrive in constant change. ? Previous telecommunications experience. ? Strong computer skills and be able to navigate through multiple screens.

Work Location:
? Fully Remote

This Job Is:
? A job for which military experienced candidates are encouraged to apply
? Open to applicants who do not have a high school diploma/GED
? A ?Fair Chance? job (you or the employer follow Fair Chance hiring practices when performing background checks)
? A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
? A good job for someone just entering the workforce or returning to the workforce with limited experience and education
? A job for which all ages, including older job seekers, are encouraged to apply
? Open to applicants who do not have a college diploma
? A job for which people with disabilities are encouraged to apply

Bilingual skills in English/Spanish (ability to read, write, and speak fluently) may lead to additional opportunities/incentives.

AireBeam offers competitive salaries, and an excellent benefit package.

Benefits

Paid Time Off:

?2 weeks paid vacation per year

?1 week paid sick leave

Company Paid Insurance

Health Insurance

Employee - 100% paid by Company ? eligible after 90 days

Family ? $400 per month paid by employee -rest by company

Dental Insurance

Employee ? 100% paid by Company
Family ? 25% paid by company, rest by employee

Vision Insurance

Employee and Family paid 100% by company

Life, AD&D and Short-Term Disability Insurance

Employee- 100% paid by company

Additional family insurance is available

401k with Company Match- Eligible after 1 year employment

Company Description

AireBeam provides broadband fiber and fixed wireless Internet service to more than 9,000 customers in Pinal County and surrounding areas.

On the commercial side, we work with builders and RV park owners to bring service to their residents, as well as powering businesses throughout the Sonoran Desert.

AireBeam is a subsidiary of Boston Omaha Corporation (NASDAQ: BOMN).

Join AireBeam, a growing leader in the Networking Community. A wonderful way to get your foot in the door to a promising career.

AireBeam is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.

AireBeam is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

An offer of employment for this role will be contingent upon the successful completion of a background check and drug testing.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance

Schedule:
? 8 hour shift
? Night shift

Application Question(s):
? Are you located within Arizona, Nevada, Texas, Utah or Colorado?

Experience:
? Windows: 1 year (Required)
? Customer Service: 1 year (Required)

Language:
? Spanish (Preferred)

Shift availability:
? Day Shift (Preferred)
? Night Shift (Preferred)
? Overnight Shift (Preferred)

Work Location: Remote

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