Admin/Customer Service/HR (remote)

Job Description

The Position...

Are you looking for a fully REMOTE position, love helping people while making sure they have a great experience and are supported with everything they need (and more)?

Do you enjoy learning and want to join a fast-paced, global company all while from the comfort of your own home?

We are looking for someone who THRIVES in a Customer Support environment to join our ?Experience Team?. This is a key department in our solutions-focused company and is responsible for managing our customers/workforce throughout their entire lifecycle, from onboard to offboard, responding to all inquiries (no matter how big/small), and delivering an exceptional and proactive service.

The Company;

Established in 2000, PGC, a Workwell Company, is a global consulting company with offices in NYC, Austin, and London that operates in the HR and tech space as a complete workforce management platform and employer of record service. We help companies engage with workers in all 50 US states and Canada by managing their back-office functions including payroll, taxes, insurance, benefits, contracts, and day-to-day HR matters.

Our team tell us they love working for PGC because of their amazing colleagues (our team is the best), and that they feel they have ownership in their roles, their voice is valued, their ideas considered, and they are given the opportunity to grow.

Key Responsibilities:

?Utilize critical thinking skills to analyze problems and produce solutions.

?Employ a solutions-focused mindset to resolve incoming worker and client issues.

?Deliver excellent customer service to our growing workforce and client base through timely, personable response to incoming inquiries via phone and email.

?Navigate our proprietary workforce management software and other vendor systems fluently and utilize the information housed by these to support incoming queries.

?Represent the company?s tone of voice and core values in every interaction internally and externally.

?Demonstrate understanding of the wider business and industry and establish yourself as an expert in employment services both internally and externally.

?Work collaboratively with all departments to provide a seamless experience to both workers and clients and contribute materially to ideas to improve processes.

?Contribute to internal company culture by employing a team first mindset.

About You:

?re looking for a fully remote position

?Have worked for over 2 years in an Administration or Customer Success (CS) positions, ideally in the HR/Staffing industry or with a SaaS company

?Have experience working with CS ticketing system

?Have loads of initiative, love organizing and balancing lots of things at once, while able to quickly identify and prioritize what?s urgent

?Are a people person with engaging written and spoken communication skills, who is comfortable handling even challenging conversations with a positive, empathetic, and calm approach

?Have a high attention to detail. Every interaction and input matter.

?Are a resourceful learner, a critical thinker, solutions focused, and can explain complex terms simply

Details:

?Full-time, 40 hours per week.

?Schedule: Monday ? Friday 9:00 AM ? 6:00 PM EST

?Fully remote role - we do require that you have an adequate and reliable internet connection (ideally with a minimum of 50mbps/50mbps), and have a workspace/office set-up that is fully-functioning, where you can work with without interruption and background disruptions.

?While this is a fully remote role, this is not a role with flex hours as we do provide customer and administrative support to our clients during our standard business hours.

Compensation and Benefits:

?Contribution towards medical care with elective options for dental, vision, disability, and life insurance.

Generous PTO policy ? 10 days? vacation time + 1-week sick/personal time off to be taken at your discretion.

If you think you?d be a good fit to join our team and take on this opportunity, we?d love to hear from you!!

Job Type: Full-time

Pay: $43,888 - $45,000.00 per year

Job Type: Full-time

Pay: $43,888.00 - $45,000.00 per year

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Health savings account
? Life insurance
? Paid time off
? Vision insurance

Schedule:
? 8 hour shift
? Monday to Friday

Experience:
? Customer service: 1 year (Preferred)

Work Location: Remote

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