Customer Service Representative (Call Center)

Remote, USA Full-time Posted 2025-03-08

Job Title: Customer Service Representative

Job Description...

Seeking a customer service representative for a growing team at a large call center in Tempe, AZ. The role will involve helping internal customers with various issues that arise in a warehouse and logistics environment. The ideal candidate will have experience in a high-volume call center using multiple internal

systems. The ideal candidate will also be solution oriented, calm, patient, and have a strong desire to help their colleagues.

Experience and Skills
? One year of call center experience required preferably in logistics, collections, escalations, or help desk support
? Aptitude and ability to work in 'the grey'
? Calls are not scripted, and the individual must be able to solve problems quickly
? Deep dive each issue, use critical thinking skills, de-escalation, and ultimately finding resolution
? Ability to navigate multiple systems and tools while providing a solution
? Adaptability as rules and processes can change often

Job Type

This is a Contract-to-Hire position.

Schedules and Work Setting
? Training for the role will be Monday through Friday from 8:00 am to 5:00 pm
? Post training hours will be 9:30 am to 6:00 pm
? Shifts available are Tuesday to Saturday Or Sunday to Thursday OR Friday to Tuesday
? This role will start as a hybrid position with three days a week in office, it WILL be moving to fully onsite in January of 2025. At that time, employees will be expected to transition to working in office full-time, 5 days a week.

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Customer Service Representative (Call Center)

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