Remote Contact Center Operations Manager

Description

Teleperformance is a global, digital business services company dedicated to delivering advanced, digitally powered services that help the world?s best brands streamline their operations in meaningful and sustainable ways. We are looking for an individual to assist with the development, implementation, and improvement of contact center day-to-day operations for inbound technical... support and customer service support. This position is 100% work at home and is temporary, running approximately from 12/1 to 5/1.

Company Culture and Environment

At Teleperformance, we strive to create an environment where employees feel valued, inspired, and supported. We believe that a happy and healthy workforce is more productive, creative, and engaged. Our commitment to a culture of inclusion and diversity ensures that everyone feels welcome and valued.

Career Growth and Development Opportunities

We are committed to providing a supportive workplace that fosters professional growth. Employees have opportunities to develop their skills and advance their careers within a dynamic and change-oriented environment.

Detailed Benefits and Perks
? Paid Training
? Competitive Wages
? Full Benefits (Medical, Dental, Vision, 401k, and more)
? Paid Time Off
? Employee wellness and engagement program

Compensation and Benefits

Teleperformance offers a competitive salary, comprehensive benefits, and a positive work-life balance, highlighting our commitment to employee well-being.

Why you should apply for this position today

This is an exciting opportunity to join a leading company in digital business services, where you can contribute to meaningful operations and improve customer service experiences while working from home.

Skills
? Strong verbal, listening, and written communication skills
? Excellent TOPS implementation skills
? Proficiency in Microsoft Office, including extended Outlook and complex Excel functions
? Ability to manage compliance and reporting for center operations
? Strong leadership abilities in a fast-paced environment

Responsibilities
? Develop and implement operational practices that foster positive relationships among employees and clients
? Manage compliance and reporting for all center operations including call volume, staffing, and budget
? Oversee day-to-day contact center operations ensuring safety and service quality
? Promote the highest standards of ethical conduct through individual performance
? Collaborate with various departments including Account Management, Quality Assurance, and IT
? Perform other related duties as required

Qualifications
? Bachelor?s degree from an accredited college or university or equivalent work experience
? 2-3 years of contact center management experience
? Currently a supervisor or above
? Experience in managing programs with varying service objectives
? Excellent attendance history

Education Requirements
? Bachelor?s degree in a relevant field or equivalent experience

Education Requirements Credential Category
? Bachelor?s Degree

Experience Requirements
? Minimum of 2 years of call center management experience
? Experience managing multiple programs concurrently is a plus
? Experience in strategic development and implementation of policies

Why work in Tallahassee, FL

Tallahassee offers a unique blend of cultural heritage, vibrant history, and natural beauty, making it an attractive location for both personal and professional growth. The city is known for its strong sense of community and provides ample opportunities for outdoor activities, education, and arts, creating a well-rounded lifestyle for its residents

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