Customer Service Rep (Remote US)

Remote, USA Full-time Posted 2025-03-08

The Full Time Temporary Customer Service Rep (Remote US) will provide information to customers in response to complaints, account questions, billing, cancelations, and other queries. This Person will also clarify customer requirements, probe for understanding, use decision-support tools and resources resolve customer issues that are non-standard/unstructured and require some clarification or... conceptual thinking.
? Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
? Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
? Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
? Maintain broad knowledge of client products and/or services
? Offer additional products and/or services as needed
? Prepare complete and accurate work including appropriately notating accounts as required
? Track, document and retrieve information in call tracking database
? Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
? Participate in activities designed to improve customer satisfaction and business performance
? High School Diploma or GED
? 1 - 3 years' experience in related field (Health Insurance, Affordable Care Act)
? Bilingual - Fluent in English and Spanish
? Strong computer navigations skills and pc knowledge
? Familiar with Microsoft Office
? Able to rotate shifts as needed

Apply Job!

Apply for the Job

Customer Service Rep (Remote US)

Similar Remote Jobs

Customer Service Rep (Remote US)

Warehouse Worker - Package Handler

Fully Remote Benefits Enrollment Specialist

Disney work from home jobs

Part-Time Virtual Assistant- Phoenix, AZ

Work From Home/Entry Level-Vacation Researcher

Lead App Sales Executive, IoT

MovieWeb: Movies & TV Critic

Hotel Reservationist (Work From Home)

Independent Sales & Marketing Executive

Wells Fargo Remote Jobs Work At Home ? Part Time $28/Hour ? mysmartpros

Customer Success Manager - Bilingual

Walgreens Data Entry Jobs (Part Time/Remote) - DPS

Lead Virtual Assistant for Airbnb Management Company

Director, Marketing Books & Bibles | Remote

Innovative Banking App for Parents and Teenagers Needs Your Help [Ireland]

Remote Apple Careers

Remote Health Care Customer Service

Medical Biller/payment poster in medical billing

Customer Service Team Manager