MANAGER - NETWORK OPERATIONS CENTER (3rd Shift 11am-7pm)

Lumos is looking for a full-time Network Operations Center Manager (3rd Shift 11pm-8am)! If you are a Network Operations Center Manager who?s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we?re harnessing our technology to the best of our ability while broadening our scope doing building team cohesion in an effort to provide... appropriate technical skills to support Lumos customers.

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.

We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That?s why we?re building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things ? the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can?t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That?s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there?s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We?re passionate about our customers? experience. Their futures don?t stand still, and neither do ours. We?ll never stop reinventing ourselves to meet our customers? evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people?s lives.

Essential Functions

24 x 7 Surveillance and Monitoring Management.
24x7 Incident Management.
Change Management ownership and support.
Organizational Development Recruiting, personnel management, goal setting, training, coaching, mentoring, etc.
Major Network Outage Coordination and Escalation.
Coordinate interdepartmental work activities to resolve network and customer problems.
Create reports for customers following trouble ticket and maintenance activities.
Act as 3rd level escalation for internal and external customers for all network and customer issues.
Provide continuous feedback and assess employee performance using Company programs.
Conduct disciplinary actions as necessary according to Company guidelines.
Manage maintenance and repair activities internal and third party.
Develop an achievable set of network performance objectives for the organization and then measure performance to those metrics.
Provide periodic assessment of key operational issues and potential problems to upper management
Maximize employee productivity, morale, and retention through empowerment techniques and teambuilding.
Maintain strong working relationships with internal and external colleagues and customers.
Develop complex business cases to new business processes.
Perform on-call duties as necessary.
Other duties as required.

Knowledge, Skills, and Abilities Required

Thorough knowledge of management principles and practices, employee development, and telecommunications technologies.
Experience setting up local exchange operations including surveillance, monitoring, fix, and repair.
An understanding of IP networking and Fiber Broadband network technologies.
An understanding of SONET and DWDM technologies
Demonstrated experience with MS Office Word, Excel, and Power Point.
Exceptional communication, presentation, and interpersonal skills.

Other Experience & Requirements

Bachelor's degree in business or technical field preferred.
Previous NOC experience and understanding of capturing and timely responding to surveillance alarming; previous proven successful supervisory experience leading a technical team.
Well-versed in developing and reporting KPI?s used to gauge team and individual productivity.
Fiber or Telecom industry experience preferred.

Benefits & Perks
Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off and 12 Paid Holidays / Personal Days.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Employee Assistance Program (EAP) with access to professional support for life?s challenges.
401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.
Employee referral bonuses.
Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws

Apply Job!