Distribution Store Services Call Center Agent-- Remote

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand ? with heart at its center ? our purpose sends a personal message that how we deliver our services is just as important... as what we deliver.

Our Heart At Work Behaviors? support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Remote Role. Monday-Friday 9:00am -5:30pm EST.

The Distribution Store Services call center agent supports ~12,000 CVS locations (front store & pharmacy retail, Target, Omnicare), 18 Distribution Centers, and field management responding to questions related to warehouse deliveries, product flow and FS and RX service. The agent utilizes web-based call logging software to record, track, report and resolve open issues. They will manage their work queue and be held to established productivity and quality customer service performance metrics. The position also assists stores, field management and Distribution Operations management by performing billing/credit procedures, myWork communications, and pickline/donation requests. They will work cross-functionally with the Distribution Centers and Asset Protection to resolve claims.

Required Qualifications
? Must be at least 18 years of age.
? Strong organizational skills and attention to detail.
? Good written and verbal communication skills.
? Ability to communicate clearly, concisely, and professionally.
? High School Diploma or Equivalent Preferred.

Preferred Qualifications
? Call Center experience
? Distribution center experience

Education

High School diploma or equivalent preferred but not required.

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company?s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (?PTO?) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/15/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws

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