Remote Call Center

Overview
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping others. This position offers an exciting opportunity to work in a fast-paced and rewarding environment.

Note: This position is FULLY REMOTE

Duties
?Handle inbound and outbound calls, emails, and live chat inquiries, providing exceptional customer service by addressing customer questions, resolving issues, and offering solutions.
?Listen actively to customers, identify their needs, and resolve any issues or concerns promptly and efficiently.
?Meet or exceed performance goals, including call handling time, customer satisfaction scores, and other KPIs as determined by management.
?Participate in ongoing training and development programs to enhance product knowledge, customer service skills, and overall performance.

Experience
?Prior experience in a call center/customer service role.
?Fast-paced call center environments.

Qualifications: ?Excellent verbal and written communication skills. ?Strong problem-solving and critical-thinking abilities. ?Ability to work independently and manage time effectively. ?Proficiency with computers and customer management software (e.g., CRM systems). ?Ability to remain calm and professional in high-stress situations. ?Bilingual is a plus but not required.

Technical Requirements: ?Reliable high-speed internet connection. ?A quiet, distraction-free work environment. ?A computer with up-to-date operating system and sufficient processing power for call center software. ?A headset with a microphone for clear communication.

Schedule/Pay Rate:
?Monday to Friday (Hours can vary).
?8:30am - 5:00pm range.
?$16.63 hourly - Paid Weekly.

Company DescriptionAbacus is a leading provider of comprehensive employment/placement solutions is seeking market talent. We offer meaningful and long-term employment opportunities, a competitive pay structure, and outstanding customer service to a workforce of more than 20,000, nationally.

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