Customer Support Specialist (Remote)

Remote Customer Support Specialist

Summary

Leading shipping and logistics company dedicated to providing seamless and efficient delivery solutions seeks a motivated and detail-oriented Remote Customer Support Specialist to become part of their award-winning team.

In this position, you will serve as the primary contact for customers, assisting with inquiries, providing information, and addressing concerns related to shipping, deliveries, and orders.

Key Responsibilities
?Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
?Process orders, track shipments, and provide customers with accurate updates.
?Offer detailed information on shipping options, tracking information, and expected delivery times.
?Investigate and resolve customer issues, ensuring a satisfactory and timely resolution.
?Keep accurate records of customer interactions in the CRM system.

Qualifications
?Previous experience in customer service, call center, or a similar role.
?Strong verbal and written communication skills.
?Excellent problem-solving skills to effectively handle customer concerns.
?Commitment to delivering outstanding customer service and maintaining a positive customer experience.
?Knowledge of CRM software is a plus.

Customer Support Positions Offer
?Competitive hourly salary based on experience.
?Full benefits package including health, dental, vision, and paid time off.
?Opportunities for professional growth and advancement.
?Flexible work from home options.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:
?401(k)
?Dental insurance
?Flexible schedule
?Health insurance
?Paid time off
?Vision insurance
?Work from home

Shift:
?Day shift

Work Location: Remote

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