Live Chat Customer Service Advisor

Description:
?Resolving end user inquiries by utilizing multiple technologies including chat and web-based inquiries
?Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
?Handling and resolving situations with customers in a timely and effective manner
?Assisting management with special projects relating to customer service
?Responding to all inbound chats and assisting management for the entire shift with exception of assigned break times
?Handling multiple job tasks at one time and escalating issues in a timely manner

Requirements: ?Willing to accept a temporary assignment ?Must have a minimum of 3 months live chat experience ?Ability to pass a typing speed test and type 50 WPM ?At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent ?Ability to sit and work at a desk and on the computer for extended periods of time ?Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift ?Ability to take inbound (voice) phone calls in a conversation-heavy environment ?Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above) ?High School diploma or GED ?Must be at least 18 years old ?Ability to work a variable schedule, including evenings and weekends, based on call center needs ?Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills ?Must reside within an approved state*

Benefits:

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