Setup and Launch Support/ External Fulfillment

Setup and Launch Support, External Fulfillment

External Fulfillment includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. The Setup and Launch (SUL) Support is responsible for overseeing the daily operations of training and setup of the seller/vendor nodes, including duties like the AMZL integration, the SSP adoption, and processes related to node status updates (deactivation, deprecation, and reactivation).

This team guides sellers through the vast universe of Amazon? systems, leading them to success while doing business with our company. The ideal candidate must communicate effectively with internal and external stakeholders, understanding the different needs from our business partners, and delivering consistent and good results among the operational trainings.

This role requires understanding Amazon systems to identify root causes that hinder operations. The candidate should be analytical, able to dive deep into root causes and propose solutions, while also mapping, improving, and streamlining onboarding processes. The candidate should be comfortable with traveling to vendors?warehouses as required.

This role requires travel mostly throughout Mexico City and the Metro Zone, but also to different cities across the country. As a candidate, you must be willing to live in Mexico City or its metro area, with visits to vendors up to 100% of the time.

Key Job Responsibilities
?Train Sellers on the operational processes within the External Fulfillment programs, guiding them through the different functions of the WMS, and ensuring a correct handover of information throughout the Learning Curve.
?Monitor the efficiency of the launches.
?Be organized with the agenda, while also being prompt in notifying and updating about any given situation.
?Serve as the first point of contact between the internal (business teams) and external (vendors and sellers) stakeholders.
?Train and direct sellers?associates for action and conformance to norms and practices at sellers?facilities.
?Create and track onboarding metrics.
?Deal with sellers as stakeholders/customers with outstanding communication, organizational, and follow-up skills.

BASIC QUALIFICATIONS
?Bachelor's degree
?1+ year of experience working with Excel
?Experience in mapping processes, problem resolution, metrics tracking, defining priorities, and dealing with ambiguity

PREFERRED QUALIFICATIONS
?Basic English skills, written and oral
?Experience in MS Access and SQL
?Experience in requirement gathering and ability to write clear and detailed requirement documents

Posted: July 15, 2024 (Updated about 2 months ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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