Live Chat Representative
Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.
Key Responsibilities: ? Engage with customers through live chat to promptly address questions, concerns, and issues. ? Resolve customer inquiries by providing accurate information about products, services, or account details. ? Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed. ? Track and document customer interactions, updates, and resolutions in the company?s CRM or ticketing system. ? Collaborate with other customer support teams to improve the overall customer experience. ? Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience. ? Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.
Requirements: ? Strong written communication skills with excellent grammar and spelling. ? Problem-solving abilities and comfort with troubleshooting. ? Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously. ? Experience in customer service or a similar support role is preferred. ? Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.
Job Type: Full-time / Part-time / Remote
Similar Remote Jobs
Live Chat Representative
Posted on: 19-11-2024 06:06
Customer Support Agent
Posted on: 19-11-2024 06:06
Business Services Trainee
Posted on: 19-11-2024 06:06
Customer Service/Sales Representative
Posted on: 19-11-2024 06:06
Data entry specialist
Posted on: 19-11-2024 06:06
Customer Service Advisor
Posted on: 19-11-2024 06:06
Customer Service Associate
Posted on: 19-11-2024 06:06
Completing Online Offers
Posted on: 19-11-2024 06:06
Data Entry Specialist
Posted on: 19-11-2024 06:06
Call Center Assistant
Posted on: 19-11-2024 06:06
Remote/Teacher
Posted on: 16-07-2024 18:44
Workers Compensation Analyst (REMOTE)
Posted on: 16-07-2024 18:36
Customer Service Experts & Sales - Work from Home
Posted on: 08-01-2025 08:06
Amazon Delivery Driver
Posted on: 27-12-2024 04:28
Paid Social Media Manager
Posted on: 15-12-2024 15:02
Software Development Engineer, Amazon Ads
Posted on: 19-02-2025 06:27
Data Quality Coordinator (Healthcare)
Posted on: 19-02-2025 06:28
Technical Recruiter (6 Month Contract)
Posted on: 31-01-2025 09:58
Customer Facing Supply Chain Manager - Walmart Inc -- Remote | WFH
Posted on: 09-07-2024 07:20
Manager, Data Science
Posted on: 16-07-2024 19:00