Customer Service Agent

? Hybrid working - one day per week in King's Cross.
? Fast-paced environment in the Not for Profit sector.

About Our Client

Our client is a well-established, not-for-profit organisation in London that works tirelessly to make a difference in the lives of people with visual impairments. With a workforce of over 1500 employees, they have a significant presence in the sector and are known for their commitment to innovation and excellence in service.

Job Description

Key responsibilities: ? Handle inbound calls and emails from customers with empathy and professionalism. ? Provide accurate and timely responses to customer enquiries. ? A focus on optimising supporter retention and engagement. ? Log all customer interactions in the system for future reference. ? Work closely with colleagues to resolve any customer issues that arise. ? Provide feedback to management on customer needs and trends. ? Participate in team meetings and training sessions. ? Uphold the values and mission of the organisation in all interactions.

The Successful Applicant

A successful Customer Service Agent should have:
? Previous experience in a fast-paced customer service role, ideally within fundraising.
? Excellent communication and interpersonal skills.
? A solutions-focused mindset and the ability to think on their feet.
? Good organisational and multitasking abilities.
? Proficiency in using customer service software and tools.

What's on Offer

What's on offer:
? A competitive hourly rate of ?4 - ?7.
? Temporary assignment due to continue until the end of March 2025.
? Hybrid working, attending the office once a week.
? The opportunity to make a difference in the lives of people with visual impairments.
? A positive and supportive company culture.
? On-the-job training and opportunities for professional development.
? The satisfaction of being part of a mission-driven organisation.

If you are passionate about customer service and want to make a real impact, we encourage you to apply for this Customer Service Agent position in London.

Apply Job!