Temp Customer Experience Trainer

This is a temporary position that will end by or before May 1, 2025.

Responsibilities:

Responsibilities include but are not limited to:
? Coordinate new hire, progression, and enhancement training.
? Train new and existing employees on client projects emphasizing customer confidentiality and security.
? Develop non-classroom communication and training materials.
? Assess individual participant and class performance.
? Participate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits.
? Demonstrate the highest standards of ethical and professional conduct in dealing with new employees.
? Thrive as a team player in a fast paced, high energy, change oriented environment.
? Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
? Perform other related duties and assignments as required and assigned by supervisor or manager.

Position Requirement:
? Must be able to work remotely
? Must be flexible to work any 8 hours between 8AM-10PM EST
? Must be willing to learn and adapt
? Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others.
? Requires solid organizational, administrative, leadership and time management skills.
? Able to demonstrate personal ownership of tasks and follow through to obtain desired results.
? Must have a keen sense of attention to detail, taking the initiative.
? Must be enthusiastic and comfortable speaking in front of large groups of people.
? Patience with various types of learners.
? Skilled in determining why and how tasks should be handled to effective completion.
? Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
? Excellent written and verbal communication skills.
? Must have availability to work various shifts influenced by current business needs.
? College degree preferred or equivalent work experience required.
? High school diploma or GED required.
? Must pass background and drug tests.
? Experienced with the Microsoft Office Products ? Excel, Word, and PowerPoint

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