BPO Voice / Non Voice Process

Skills:
BPO Jobs, BPO Jobs in Puducherry, Voice process jobs, Non Voice process jobs, Call Center jobs, 12th pass jobs, BPO Jobs for Freshers, Call Center jobs for freshers,

Company Overview

Click Career Pro HR Solutions is a leading staffing and recruitment company that specializes in providing comprehensive support to organizations in selecting and recruiting qualified personnel. With a team of experienced professionals, we offer full outsourcing services for the entire recruitment process.

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Job Overview

Send your Updated CV on WhatsApp 9205312556

We are seeking individuals to join our team as BPO Voice / Non Voice Process. This role involves interacting with customers through inbound and outbound calls or non-voice channels. The ideal candidate should have excellent communication skills and the ability to provide exceptional customer service. This is a remote position with a work-from-home option, and the job location is in Puducherry, Puducherry, India. Freshers with less than 1 year of experience are welcome to apply.

Qualifications And Skills
? Excellent verbal and written communication skills in English
? Strong customer service and problem-solving abilities
? Ability to multitask and work in a fast-paced environment
? Good listening and empathy skills
? Basic computer knowledge and familiarity with CRM systems
? Ability to work independently and in a team
? Flexibility to work in rotating shifts, including weekends and holidays
? Previous experience in customer service or call center is a plus

Roles And Responsibilities
? Handle customer queries and provide accurate information through verbal or written communication
? Assist customers in resolving their complaints and ensure customer satisfaction
? Maintain a high level of professionalism and empathy when interacting with customers
? Follow communication scripts and guidelines to provide consistent customer service
? Handle customer data with confidentiality and adhere to data protection policies
? Stay updated with product knowledge and industry trends to effectively address customer queries
? Meet or exceed individual and team performance targets

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