Customer Service Manager

Job description:

Your job as the Customer Service Manager of the restaurant is to oversee daily operations while ensuring that customers are happy, team members are satisfied, and profits are at a maximum.

Responsibilities

Your function as an assistant means that you have a wide range of responsibilities and responsibilities to perform:
? Providing strategic direction to restaurant staff
? The Human Resources department oversees various operations, such as performance management, scheduling, policy compliance, recruitment and selection, employee discipline, coaching and training, and performance evaluations.
? Our duty is to handle all financial matters such as inventory control, forecasting productivity, financial reporting, managing costs related to the sale of goods and services, and managing the cost of labor.
? Attain financial target.
? Implementing various promotional tactics at a local level while executing marketing campaigns.
? Your obligation is to make the morning deposit at the bank without fail.
? Responsible for handling financial setbacks caused due to low cash reserves.
? Following the Occupational Health and Safety Act can help reduce the likelihood of workplace accidents and injuries
? Continuous monitoring of competitor's promotional activities, market developments, and expansion plans is integral to keeping your business on top of the game.
? The restaurant crew puts forth every effort to maintain top-tier customer service.
? Strategies for Overcoming Common Customer Service Challenges.
? Maintaining uniformity across all Pizza Hut products by executing established standards.
? To achieve success in business, it is essential to have a system in place for managing orders effectively and building strong relationships with suppliers.
? Serve as the primary liaison between the District Manager and other market leaders, including store managers and team leaders. Actively engage in communication with these stakeholders to ensure that operational plans are executed seamlessly.

Requirements:

Candidates who are interested in becoming a Restaurant Manager must have at least three years of experience in a restaurant or food industry-related setting, combined with prior experience leading a team. In addition, effective communication and interpersonal abilities and a talent for coaching and development are necessary, as is the ability to maintain financial controls.

The job requires someone with strong analytical skills, a fundamental understanding of mathematics and accounting, and a focus on delivering exceptional customer service. Additionally, the position demands the ability to work varied hours, including weekends, and be accountable to the District Manager.

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