Aetna Customer Support Remote Jobs

Welcome to Aetna, a leading name in the healthcare industry dedicated to providing innovative and comprehensive health solutions. At Aetna, we believe in creating a healthier world by delivering quality care and fostering a collaborative and inclusive work environment. As a Customer Support Representative in our Remote division, you will be an integral part of our commitment to excellent customer... service and support. Position: Customer Support Representative - Remote Job Responsibilities: ? * Provide Exceptional Customer Service: Respond to customer inquiries, troubleshoot issues, and resolve concerns promptly and courteously. ? * Remote Assistance: Engage with customers remotely to assist in navigating our products and services, ensuring a seamless experience. ? * Knowledgeable Guidance: Stay updated on Aetna products, services, and policies to provide accurate information and guidance to customers. ? * Problem Resolution: Effectively address and resolve customer complaints, escalating issues when necessary to ensure swift resolution. ? * Documentation: Maintain detailed and accurate records of customer interactions, feedback, and resolutions. ? Required Skills: ? * Communication Skills: Exceptional verbal and written communication skills to articulate information clearly and professionally. ? * Empathy: Ability to understand and empathize with customer needs, demonstrating a genuine commitment to customer satisfaction. ? * Technical Proficiency: Comfortable using remote communication tools, navigating computer systems, and troubleshooting basic technical issues. ? * Problem-Solving: Strong analytical and problem-solving skills to address customer concerns effectively. ? * Adaptability: Ability to adapt to a dynamic work environment and embrace change positively. ? Qualifications: ? * Previous experience in customer support or a related field is preferred. ? * High school diploma or equivalent; college degree is a plus. ? * Availability to work flexible hours, including evenings and weekends as needed. ? * Commitment to delivering outstanding customer service and exceeding performance targets. ? How to Apply: If you are passionate about making a difference in people lives and possess the skills outlined above, we invite you to join our team at Aetna. Please submit your resume and a cover letter detailing your relevant experience to us. Join us at Aetna, where your dedication to customer support will contribute to building a healthier and happier community. Aetna is an equal opportunity employer and welcomes applicants from all backgrounds to apply

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