Customer Service Representative (Remote)

We are looking to hire Remote Customer Service Representatives -CSR- Call Center Representative. This is a remote position but you must live in the state of NY and not within the 5 boroughs
In order to start you must complete the assessment and email it over to [email protected] - Once you have completed the assessment - I will call you and go over the details and get you hired !!

Schedule: must be able to work 8hour scheduled between 7am-7pm, Saturdays 8am-2pm
Pay: weekly at $18.00hr
Address: Remote
Equipment is Provided and will be sent prior to start date
Must have High Speed Internet: download 15mbps, upload 1.5mbps
Must complete assessment: https://my.harver.com/app/landing/609adf166f48cf0011984533

RESPONSIBILITIES:

Responds to telephone inquiries and complaints regarding Toll and bridge accounts using standard scripts and procedures.
Defines or resolves inquiries received either through written or telephone correspondence.
Gathers information, research/resolve inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Performs customer needs analysis and informs customers of services and resources available to them.
Maintains adherence (attendance, punctuality, use of AUX time).
Assist in the walk-in center, tags department, and Vector system, if needed.
All other duties as assigned.

Qualifications:

The desire to learn and excellent communication skills.
Analytical skills to rapidly review and interpret data.
Desire to help callers via phone interaction.
Keyboard skills with a PC and Windows operating system.
Interpersonal skill to respond in a concise and courteous manner

Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work from home

Experience level:

1 year

Shift:

8 hour shift
Day shift

Weekly day range:

Every weekend
Monday to Friday

Work setting:

Call center
Remote

Ability to Relocate:

Schenectady, NY: Relocate before starting work (Required)

Work Location: Remote

Apply Job!