Online Virtual Assistant Jobs ? No Experience Needed ? Part-Time

Job Summary
American Express is seeking motivated individuals for Online Virtual Assistant positions. This is a part-time role with flexible scheduling opportunities, allowing you to work under 4 hours per day from the comfort of your home. Compensation is competitive, with hourly rates starting at $15/hour. As part of our commitment to employee well-being, we offer a range of benefits including health and dental insurance, paid training, and paid vacations.
Job Description
Are you looking for a part-time job that offers flexibility, remote work, and a supportive team environment? Join American Express as an Online Virtual Assistant and become a vital part of our customer service team. In this role, you will be assisting our clients and customers by providing timely and accurate information, resolving queries, and ensuring an excellent customer experience.
Our Virtual Assistants are the first point of contact for our customers, embodying our brand?s commitment to superior customer service. You will handle customer inquiries, process orders, and provide support via email, chat, and phone. Training is provided, so no prior experience is necessary. However, a willingness to learn and a customer-first attitude are essential.
Requirements
? High-speed internet connection and a reliable computer or laptop.
? Excellent communication skills, both verbal and written.
? Strong problem-solving abilities and attention to detail.
? Ability to work independently and manage time effectively.
? Familiarity with basic computer applications (e.g., Microsoft Office, email clients).
? A positive attitude and a desire to assist customers.
? Availability for a minimum of 3 hours per day, with a flexible schedule.
Responsibilities
? Respond promptly to customer inquiries through various communication channels.
? Maintain a high level of professionalism and customer service at all times.
? Provide accurate information and solutions to customers.
? Document and update customer records based on interactions.
? Collaborate with team members to resolve complex issues.
? Escalate issues to the appropriate department when necessary.
? Continuously strive to improve customer satisfaction.
Benefits
? Competitive hourly wage starting at $15/hour.
? Remote work with flexible scheduling options.
? Health and dental insurance.
? Paid training to ensure your success in the role.
? Paid vacations to allow for personal time and rest.
? Opportunities for advancement and career development.
Educational Qualifications
? High school diploma or equivalent required.
? Additional education or certifications in customer service or related fields are advantageous but not required.
Experience
While no prior experience is necessary, previous experience in customer support or virtual assistant roles is beneficial. We value a proactive approach and a willingness to learn.
Company Overview
American Express is a leading global payments company known for its customer-centric approach and innovative solutions. With a rich history and a strong commitment to service excellence, we empower individuals and businesses to achieve more. Our virtual assistant team plays a critical role in maintaining our reputation for outstanding customer service. Join us to be part of a dynamic and supportive team that values your contributions and offers growth opportunities.

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