Online Web Chat Representative

Job Description:

Auto-Owners Insurance, a leading insurance company based in Indianapolis, Indiana, is looking for an Online Web Chat Representative to join our team. This is a full-time entry-level position ideal for individuals with a strong work ethic and the ability to work independently. This role requires no previous experience, making it a fantastic opportunity for recent graduates or... individuals looking to start their career in the insurance industry.

Responsibilities:
• Respond to customer inquiries and provide information about insurance policies through online web chat
• Assist customers with policy changes, claims filing, and other insurance-related tasks
• Maintain a high level of customer service and professionalism in all interactions
• Utilize project management skills to prioritize and coordinate customer requests
• Demonstrate leadership qualities by taking ownership of customer issues and resolving them efficiently
• Work collaboratively with other team members to ensure a seamless customer experience
• Meet performance goals and metrics set by the company
• Stay up-to-date on industry trends and product updates to provide accurate information to customers

Requirements:
• Hardworking individual with a strong initiative and willingness to learn
• Independent worker who can take ownership of tasks and deliver results
• Demonstrated leadership skills and ability to manage projects effectively
• Excellent communication and customer service skills
• Attention to detail and ability to multitask in a fast-paced environment
• Proficiency in computer skills and knowledge of online chat platforms
• High school diploma or equivalent required

Benefits:
• Disability insurance
• Travel opportunities
• Company equipment provided for work

Working Environment:
At Auto-Owners Insurance, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing top-tier customer service and creating a positive and inclusive work environment for all employees. Join us in our commitment to excellence and grow your career with a company that values your skills and contributions.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement:
Auto-Owners Insurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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