HR Central Advisor - Remote

HR Central Advisor
Temporary through approx. 2/28/25 (covering for a Leave of Absence)
Worksite Location: Remote from Home

Job Profile Summary:
Supports the Human Resources (HR) Central Team in a variety of areas (e.g., HR general inquiries, talent management, payroll support, international transfers, timekeeping support, onboarding, offboarding, background checks, policy interpretation, etc.). With professional demeanor, provides first-level HR support. Educates employees (customers) on Center of Excellence (COE) programs, HR technologies, and self-service tools. Determines appropriate course of action or escalation for emerging issues and utilizes knowledge management tools.

Specific Responsibilities:
• Provides support to the HR shared services team by answering general inquiries about HR, payroll, policies, and procedures.
• Handles one to three HR programs, onboarding, unemployment, education verifications, offboarding and/or other programs or platforms of support.
• Creates high-quality employee experiences through customer support.
• Provides accurate and efficient resolutions of issues through multiple channels (e.g., Salesforce Case Management System, phone, email, and chat) by following appropriate resolution/assessment methodologies (e.g., investigating and research).
• Conducts New Hire Orientation.
• Produces ad hoc HR statistics and reporting.
• Answers and explains HR related content to employees in North America in a clear, accurate, and timely manner.
• Documents all customer interactions via Salesforce case management system.
• Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and/or Manager.
• Understands and meets the HR shared services team established Service Level Objectives (SLOs).
• Provides back up support to other HR Central team members, as needed.
• Utilizes knowledge management tools and contributes new/updated information to maintain an accurate and consistent knowledge base in support of customers, peers, and the HR Team.
• Encourages and trains employees to utilize self-service resources.
• Attends meetings related to areas of support.

• Performs other responsibilities associated with this position as may be appropriate.

Skills and Competencies:
• Ability to apply fundamental HR principles, company policies, and practices to assigned tasks
• Working knowledge of fundamental HR principles, practices, and procedures in the State of California (preferred but not mandatory)
• Effective general interpersonal and communication skills
• Ability to communicate (both verbally and in writing) sensitive/confidential HR information
• Effective skill and ability to handle confidential assignments and work in a fast-paced, highly visible environment
• Ability to demonstrate and maintain a high level of professionalism
• Ability to build effective working relationships
• Effective detail oriented related skills (accuracy, consistency, attention to detail, etc.)
• Familiarity with utilizing technology and software (standard and specific to HR programs) for work assignments

Education and Typical Experience:
• High School Diploma or equivalent or
• Bachelor's Degree in Business Administration, Psychology, or Human Resources (or equivalent) is preferred
• 3+ years of experience in Human Resources (if High School diploma only) or
• 1+ years of related work experience (if have a Bachelor's degree)

Job Type: Contract

Pay: $23.00 - $26.00 per hour

Schedule:
? 8 hour shift
? Monday to Friday

Education:
? Bachelor's (Preferred)

Experience:
? Human resources: 4 years (Preferred)
? payroll support / international transfers: 2 years (Preferred)

Location:
? California (Required)

Work Location: Remote

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