American Express Remote Jobs Virtual Customer Care ? Part-Time

Job Summary

Join American Express as a Virtual Customer Care professional in a part-time capacity! This is a fully remote position, offering the flexibility of working up to 4 hours a day. Enjoy competitive compensation as you contribute to one of the world?s most esteemed financial services companies. With a flexible schedule, this role can easily fit around your existing commitments. American Express values its employees, offering benefits like health and dental insurance, paid training, and vacation days.

Job Description

Are you passionate about delivering exceptional customer service and eager to work from the comfort of your home? American Express is looking for dynamic individuals to join our Virtual Customer Care team. In this role, you will serve as a brand ambassador, providing exemplary service to our valued cardholders. As a Virtual Customer Care professional, you will handle a variety of customer inquiries, ranging from card transaction disputes to membership benefits, ensuring each interaction is handled with care, empathy, and efficiency.

This position offers a unique opportunity to work part-time while enjoying the benefits associated with being part of a globally recognized company. Our team values flexibility, supporting diverse work-life balances and schedules. You?ll receive comprehensive training to ensure you?re well-prepared to support our customers with any issues they may have, maintaining American Express?s reputation for premium customer service.

Key Responsibilities

? Address customer inquiries with professionalism and clarity via phone, email, or chat.

? Resolve product or service issues promptly, ensuring customer satisfaction.

? Maintain an in-depth understanding of American Express products and services.

? Process transactions and manage customer accounts efficiently.

? Provide customers with accurate information on billing and payments.

? Capture feedback on customer interactions to help improve service delivery.

? Adhere to compliance and regulatory guidelines in all interactions.

Requirements

? High-speed internet connection and a dedicated, quiet home office space.

? Strong verbal and written communication skills.

? Proven customer service experience, preferably in a remote setting.

? Ability to multitask and manage time effectively.

? Self-motivated with a positive attitude.

? Basic computer proficiency and adaptability to new software.

? Must reside in a location where American Express is licensed to operate.

Benefits

? Competitive hourly wage with potential for increases based on performance.

? Health and dental insurance options.

? Paid training program focusing on both technical skills and company culture.

? Paid vacation days aligned with tenure and hours worked.

? Opportunities for career advancement within American Express.

Educational Qualifications

? High school diploma or equivalent required; some college coursework or degree preferred.

Experience

? Minimum of 1 year of customer service experience, preferably in a virtual or remote environment.

Company Overview

American Express is a global services company, providing customers with access to products, insights, and experiences that enrich lives and build business success. Our mission is to become essential to our customers by providing differentiated products and services. We uphold a commitment to customer service that puts the customer first, ensuring all our interactions are positive and beneficial. Whether you?re interacting with our card members, merchants, or partners, our focus is on fostering an environment where everyone can thrive through collaboration, innovation, and a dedication to excellence.

If you are ready to become part of a team where trust and respect are paramount, and where your talents and contributions are recognized and rewarded, then apply today to join American Express!

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