*100% Remote* Contact Center Agent ? Customer Service Rep in Home Office

Job Summary

Join our dynamic team at American Express as a *100% Remote* Contact Center Agent ? Customer Service Representative! This is a full-time position offering a competitive salary of $18 per hour. You will have the opportunity to work from the comfort of your home office, with flexible scheduling options available. Our remote positions are designed to accommodate different lifestyles, and we offer a variety of shifts to fit your personal and professional needs. Enjoy benefits such as health and dental insurance, paid training, paid vacations, and more while becoming an integral part of our customer-focused team.

Job Description

As a Contact Center Agent at American Express, you will be the first point of contact for our customers who reach out for assistance. Your primary responsibility will be to deliver outstanding service through phone, email, and chat support. We believe that great customer service starts with great employees, and we are looking for passionate, dedicated individuals who are committed to providing exceptional support and building lasting relationships with our clients.

In this role, you?ll be tasked with addressing customer inquiries, resolving issues, and providing product and service information. You will utilize our CRM tools to log interactions and ensure all customer data is accurate and up to date. You will also collaborate with team members to streamline processes and enhance customer satisfaction.

To succeed as a Contact Center Agent, you will need to demonstrate excellent communication skills, a strong problem-solving aptitude, and a positive attitude. You will be responsible for managing high call volumes while maintaining a calm and professional demeanor. Training will be provided to ensure you are equipped with the necessary knowledge and skills to represent American Express effectively.

Requirements

? High school diploma or equivalent; a college degree is preferred.

? Strong verbal and written communication skills.

? Proficiency in using computers and CRM software.

? Ability to work in a fast-paced environment.

? Excellent problem-solving and multitasking abilities.

? Previous experience in customer service or contact center roles is a plus.

? Flexibility to work various shifts, including evenings and weekends.

Responsibilities

? Respond to customer inquiries in a professional and courteous manner.

? Resolve customer issues efficiently while ensuring customer satisfaction.

? Process transactions and maintain accurate customer records in our systems.

? Educate customers on American Express products and services.

? Collaborate with team members to improve service delivery.

? Stay updated on product knowledge and company policies.

? Participate in ongoing training sessions to enhance skills and knowledge.

Benefits

? Health and dental insurance.

? Paid training and development opportunities.

? Paid vacations and time off.

? Flexible work hours and remote work environment.

? Employee discounts on American Express products and services.

? Opportunity for career advancement within the company.

Educational Qualifications

Candidates must possess at least a high school diploma or equivalent. A college degree in a related field is highly desirable.

Experience

While previous experience in customer service or contact center roles is preferred, we are willing to train the right candidates who have a passion for helping others and a desire to grow within the company.

Company Overview

American Express is a global leader in payment solutions, known for our commitment to providing excellent service and value to our customers. With a diverse workforce and a culture that values innovation and teamwork, we strive to empower our employees and create a positive work environment. At American Express, we believe that the strength of our company lies in our people, and we are dedicated to fostering an inclusive and diverse workplace where everyone can thrive. Join us as we continue to set the standard for exceptional service and customer satisfaction in the financial industry.

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