Digital Applications Support Analyst (EFT), AT
Hybrid/New York, NY Salary Range: $100,000- $135,000 Apple Bank is seeking an Electronic Funds Transfer (EFT) Digital Applications Support Analyst to join our Enterprise Applications Support Team to provide technical and back-office support for the Bank?s electronic banking platforms & applications. This role will work the EFT Manager by primarily supporting the debit card processing channel (Visa Card processing/terminal driving), our FIS Card base platform, and VRU applications (not infrastructure). The Specialist will play a key role by acting as the technical liaison between the Bank?s service providers, as well as the Retail Banking EFT & Contact Center Operation Teams, thus enabling them to deliver exceptional service to Bank customers. Essential Duties and Responsibilities Provide day-to-day technical assistance in a liaison role between service vendor providers ? Visa & FIS Card Team and the Digital Banking Services respectively, as directed by the EFT Manager; between our VRU application vendor and Contact Center Operations Team. Create tickets against vendors for EFT/VRU application and work with them, as well as other peer technology departments within our IT Division, including Core, Help Desk, Network/Telecom, and Infrastructure to rapidly resolve them; communicate & escalate to the EFT Manager as needed Support the EFT Manager on the implementation of projects that include new or enhancements to EFT/VRU application platforms, as well as associated software ecosystems. Oversee vendor changes & releases to production platform; perform system set-up for EFT and VRU business lines as needed. Remain current on technology architecture and various system components for all EFT & VRU application platforms including interfaces & dataflow to vendor components, as well as to the Core; evaluate technology & architecture deliverables for current and new technologies. Help maintain knowledge base including architecture, configuration, and other software artifacts including but not limited to release notes. Alert and escalate vendor support issues to senior management and seek to identify problems and improve application support service levels Support EFT Manager in departmental audits, IT risk examination, as well as external regulatory exams; execute corrective action (if needed) in a timely manner. Maintain the confidentiality of the Bank?s customers. Perform other duties as requested. Skills, Education and Experience Bachelor?s degree in Information Technology preferred Must have at least 3-5 years of experience in technology support., with familiarity in Core Banking ecosystem preferable Knowledge of Debit card processing and VRU Application preferable. Must be familiar with regulatory policies including BSA/AML, privacy, and especially PCI compliance, as well as applicable regulations and regulatory policies for debit cards. Experience in resolving and working through escalated and complex customer issues. Solid problem-solving skills. Excellent interpersonal & communication (verbal + written) skills. Ability to operate in a fast-paced and ever-changing environment. Experience in recognizing service opportunities and providing exceptional customer satisfaction. Superior Microsoft Office (PowerPoint, Excel, & Word). Excellent presentation skills. Desired Skills: Familiarity with FIS IBS core banking/ Card base or equivalent Core/Debit card platform. Familiarity with Visa Debit card system and associated interfaces with FIS. Familiarity with VRU applications including Centurion application. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Since 1863, Apple Bank has been a stable banking presence in New York City and its surrounding communities. We seek to put the best interests of our customers first and to manage our company prudently and responsibly. When you join the Apple Bank team, you?ll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience. For more than 160 years, Apple Bank has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our success. Whether you?re just beginning, continuing or changing your career, Apple Bank offers a range of career opportunities. We?ll support you in developing your potential to the fullest, while you contribute to our growth and success. Apple Bank?s employment policy is to provide equal opportunity to all persons. We have made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race, color, citizenship status, religion, sex, sexual orientation, creed, national origin, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes. Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at [email protected]. EEO is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf EEO is the Law Supplement: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf The Pay Transparency Notice: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf Know Your Rights: https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf
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