Emergency Department Health Advocate - Remote in Farmington, CT

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:30 AM - 5:00 PM.

We offer 2 weeks of paid training. The hours during training will be 8:30 AM - 5:00 PM from Monday - Friday. Our office is located at 3 Farm Glen, Farmington, CT.

If you are located in Farmington, CT, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities: ? Non - patient facing role with primary function to interface with ED providers to facilitate ED discharges with a safe plan and follow - up ? Monitor ED / Inpatient admissions to facilitate a safe outpatient follow - up ? Review inpatient and ED reports ? Schedule outpatient appts for members ? Make outbound calls to members ? Collaboration with providers to avoid high ER utilization and inpatient admissions ? Ensure safe transition of care ? Chart review of multiple electronic health records ? Documentation and tracking of outreach activity ? Preparing case summary to present for weekly clinical discussions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: ? Certified Medical Assistant, Certified Nursing Assistance, OR Personal Care Attendant ? Must be 18 years of age OR older ? 2+ years of experience in a physician's clinic OR hospital ? Additional experience with working in a medical care setting as a receptionist OR medical assistant ? Basic knowledge of chronic medical conditions ? Medical terminology knowledge base ? Possess and demonstrate excellent organizational skills, customer service skills, including verbal and written communication ? Ability to work independently, with some supervision and direction from manager ? Ability to maintain and demonstrate a high degree of professionalism to include both personal conduct and appearance at all times ? Intermediate computer skills, which includes navigating electronic health records and use of various Microsoft Office software ? Ability to work any shift between the hours of 8:30 AM - 5:00 PM from Monday - Friday

Preferred Qualifications: ? 2+ years of administrative support experience ? Familiarity with clinical triage algorithms ? Ability to work independently and collaboratively in a remote setting

Telecommuting Requirements: ? Reside within commutable distance to the office at 3 Farm Glen, Farmington, CT ? Ability to keep all company sensitive documents secure (if applicable) ? Required to have a dedicated work area established that is separated from other living areas and provides information privacy ? Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service ? All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Connecticut Residents Only: The hourly range for this role is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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