Remote Customer Service Representative

Customer ServiceAgents (CS) will be responsible for providing customer service by answering questions, modifying or canceling reservations and giving price quotes either by chat, email or inbound calls. CS Agents will be expected to provide support to partners by adjusting listing calendars, inventory and pricing as well as reporting listing edits to the correct departments, report partner... account issues and handle credit card disputes. All team members will be expected to maintain quality control standards and will be required to help with calls and chat from the options que. Additional responsibilities include matching up calendars, providing ticketing solutions, and fulfillment order tasks for fulfillment partners.
Essential Duties and Responsibilities
? Provide excellent customer service and assist partners with updating or troubleshooting issues.
? Have the ability to multitask and be able to both talk on the phone with partners and/or customers while conversing with another partner and/or customer via chat.
? Edit calendars, pricing, and assist other departments, as needed.
? Troubleshoot when a partner calls with an issue and test to confirm if it is a bug or human error.
? Teach calendar management, website usage and other tools partners have at their disposal.
? Gather evidence for credit card disputes and write out responses for the credit card processor.
? CS Agents are expected to be able to use basic problem solving techniques to help partners that call/email/chat with issues or complaints and know when to turn these over to their supervisor.
? Keep up with conversation in a chat setting (Skype Chat) and share information when needed.
? Effectively communicate website errors, glitches, inventory issues, etc. to the Manager on Duty or correct department when issues are found.
? Proficiently use the TripShock website, extranet, chat and other required programs.
? Read and understand listing information including locations, restrictions, cancellation policies and refund policies.
? Calculate refunds and order modifications when prices change or an order is canceled.
? Any task required by a supervisor.
Minimum Requirements
? Must have reliable high speed home internet.
? Must have a working cell phone for text messaging vendors or team members should the need arise.
? Ability to type at least 50 words per minute.
? Must possess basic computer skills and the ability to troubleshoot issues.
? Demonstrate experience in custom computer software with potential to learn as updates occur.
? Ability to multitask and use several screens and/or programs at the same time.
? General understanding of online travel applications and services.
? High school diploma or GED.
? Must be over the age of 21.
? Must be able to work nights, weekends and holidays. Call center hours vary based on season, 8am-7pm central time.
? Must have a quiet and distraction free place to work with minimal background noise.
? Must be able to work a minimum of 25 hours per week.
? Must be located in FL, AL, LA, MS or GA.
? Must be able to follow directions and complete tasks in a timely manner.
Additional steps are required in the application process.
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Expected hours: 25 ? 38 per week
Benefits:
? 401(k)
? Work from home
Experience level:
? 2 years
Shift:
? 8 hour shift
Weekly day range:
? Every weekend
? Monday to Friday
Work setting:
? Call center
? Remote
Application Question(s):
? Do you have a flexible schedule? This position requires evenings, weekends and holidays.
? You must have minimum background noise, do you understand this?
? How many years of call center experience do you have?
? Are you located in FL, MS, GA, LA or AL? These are the only states we can hire from.
Location:
? Destin, FL (Required)
Work Location: Remote

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