Apple Technical Specialist - Part-Time

About the position

As a Technical Specialist at Apple Retail, you will provide technical support and troubleshooting for customers, ensuring they have an exceptional experience with Apple products and services. Your role involves educating customers about repair options and empowering them to maximize their use of Apple products. You will work collaboratively with team leaders to address recurring service issues and contribute to a culture of inclusion and diversity within the workplace.

Responsibilities
? Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes.
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? Support customers with Apple product or software issues using care and empathy.
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? Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
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? Work with team leaders to identify recurring repair problems and provide feedback to Apple.
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? Provide excellent service by understanding customer needs and presenting product and service recommendations.
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? Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
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? Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.

Requirements
? Availability to work a schedule based on business needs, including nights, weekends, and public holidays.
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? Demonstrate technical expertise of Apple products and services.
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? Follow troubleshooting steps to identify the root cause of technical issues in a customer service environment.
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? Navigate customer service issues with care and strong interpersonal skills.
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? Consistently learn about Apple products and services to enhance the customer experience.
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? Work in a fast-paced environment and balance multiple tasks.
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? Work well in a team environment, demonstrating shared responsibility and accountability.
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? Maintain confidentiality and handle sensitive information appropriately.

Nice-to-haves
? Curiosity and openness to learning from others and helping each other grow.

Benefits
? Comprehensive medical and dental coverage
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? Retirement benefits
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? Discounted products and free services
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? Reimbursement for certain educational expenses, including tuition
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? Opportunity to participate in Apple's Employee Stock Purchase Plan
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? Discretionary bonuses or commission payments
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? Relocation assistance

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