Remote Service Desk Tech - Contract in NC

Job Overview

We are seeking a dedicated and skilled Service Desk Technician for a remote contract role with the state of North Carolina. This position offers a competitive W-2 hourly rate of up to $30 and is designed for individuals who thrive in a dynamic and fast-paced environment.

Key Responsibilities
? Serve as the primary point of contact for customer-submitted incidents and service requests, ensuring timely and effective resolution.
? Deliver advanced technical support through various channels, including phone, email, chat, and ticketing systems.
? Investigate and troubleshoot routine and complex technical issues, documenting findings and solutions using IT Service Management methodologies.
? Collaborate closely with the Service Desk management team to provide elevated support and consultation to users across a diverse range of technology environments.
? Foster a positive customer experience by demonstrating exceptional customer service and interpersonal skills while conveying technical concepts in accessible terms.

Required Skills
? Strong customer service orientation and advanced troubleshooting capabilities, particularly in Microsoft Windows, Office suite, O365, and network connectivity.
? Proficient in technical documentation and following detailed procedures.
? Effective written and verbal communication skills, with a keen attention to grammar and clarity.
? Sound understanding of technology principles and familiarity with the Service Desk environment. Experience with ServiceNow is preferred.
? Ability to establish proactive relationships with users and provide educational support as needed.

Qualifications
? An associate degree in computer information technology, computer technology integration, networking technology, or a related field from an accredited institution.
? A minimum of 2-4 years of relevant work experience or an equivalent combination of education and experience.
? Preferred certifications include HDI Support Center Analyst, ITILv3 Foundation, or A+ certification.

Career Growth Opportunities

This position offers avenues for professional development and the opportunity to enhance your skill set in a reputable organization recognized for its commitment to customer service excellence. Employees will have the chance to engage in a culture of continuous improvement, utilizing ITIL methodologies and advanced technical knowledge.

Company Culture And Values

Our organization values teamwork, customer satisfaction, and a collaborative work environment. We are committed to promoting a culture of reliability, ownership, and proactive problem-solving among our team members.

Networking And Professional Opportunities

Joining our team also allows for extensive networking opportunities within the technology sector, fostering connections that can lead to professional advancement and collaboration.

Compensation And Benefits
? Competitive W-2 rate up to $30/hour.
? Fully remote work flexibility, promoting a healthy work-life balance.
? Opportunities for career growth and skill enhancement in a supportive environment.

Employment Type: Contractor

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