Patient Care Advocate/Specialty Pharmacy Technician- Remote

Overview

Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

Responsibilities
? Responsible for accurate data entry of incoming prescriptions, if required
? Responsible for accurate selecting billing and shipping methods for incoming patient orders
? Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
? Document patient reported information into TherigySTM
? Provides resolution to customer service issues to ensure member satisfaction
? Work with members to provide resolution to payment related issues on accounts/orders
? Maintain and keep reasonable production as determined by supervisor
? May assist in orienting and training new employees
? Responsible for completing all mandatory and regulatory training programs
? Perform other duties as assigned

Qualifications

Attendance Requirements: ? Must be available, and on-time for scheduled work shifts. ? Must be able to work nights and weekends, as required.

Educational Requirements: ? Minimum: High School Diploma or GED ? Preferred: Pharmacy technician or related certification

Experience:
? Experience in a customer service-related field
? Preferred: 6-12 months experience as a pharmacy technician

Required (Mississippi Employees):
? Registered with the State of Mississippi as a Pharmacy Technician

Special Conditions of Employment:
? Drug test
? Initial and continuous exclusion and sanction/disciplinary monitoring
? Any and all additional eligibility requirements based on the specific position

Compensation

$15.84-17.69 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

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