Remote Live Chat Agent

Remote, USA Full-time Posted 2025-03-08

This a Full Remote job, the offer is available from: United States

Key Responsibilities: ? Handling customer queries on Web Chat, E-mails and Social Media ? Educate current and potential customers with product and service information ? Maintain accurate customer records ? Identify and escalate priority issues to the Team Leader and Ops Team ? Actively participate in team meetings

Key Performance Indicators:
? Handle all queries in a polite, professional manner
? Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
? Educate customers on services and processes
? Escalate any issues to the Team Leader
? Achieve agreed KPIs and Objectives
? Adhere strictly to shift schedules
? Adhere to laid down internal policies, procedures and processes
? Work collaboratively with the team

Qualifications
? A Bachelors degree from any stream if a Fresher
? Minimum HSC with a minimum of 1 year of relevant experience
? Passionate about customer care
? Good typing skill
? Fluent in written and spoken English
? Able to work well under pressure and under minimum supervision
? A fast learner who is able to work with set targets
? Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

Additional Information
? IT Asset provided
? 5 Days working
? Health and vision Insurance
? Annual Bonus
? Night Shift Allowance
? Overtime Payment
? Referral Hire Bonus
? Team Outings
? Education allowance (Training courses, Udemy, Coursera, etc.)
? Job Location: Remote

This offer from 'Jiffy Lube International' has been enriched by Jobgether.com and got a 78% flex score.

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Remote Live Chat Agent

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