Live Chat Agent
As a Live Chat Agent, you will be responsible for providing prompt and efficient customer support through our live chat platform. This role requires excellent communication skills, strong problem solving abilities, and the ability to multitask in a fast-paced environment.
- Responsibilities;
- Maintain a high level of customer satisfaction through outstanding service.
- Meet or exceed set performance metrics such as response time and customer satisfaction
- Update and maintain customer information and interactions in our CRM system
- Collaborate with team members to share knowledge and improve overall customer experience
- Resolve customer issues or complaints in a professional and timely manners.
- Requirements;
- Strong problem solving skills and ability to think critically
- Availability to work flexible schedules including evenings and weekends
- Knowledge of customer service principles and practices
- Ability to work in a fast paced environment and adapt to changing priorities
- Excellent written and verbal communications skills
- Benefit;
- Work from home
- Pension Plan
- Private Health Insurance
- Training & Development
- Performance Bonus
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