BY WMS Support Engineer

Role: BY WMS Support Engineer

Location: New Jersey, NJ (Remote is Fine)
? Flexible work hours to work a Second Shift 3 pm ? 11:00 pm EST.
? Strong functional expertise in Supply Chain process: Logistics & distribution ? experience required. Preferably in the Health Care Sector.
? Strong technical background in Blue Yonder WMS with an understanding of system processes and data structures.
? Must be highly proficient in evaluating WMS Trace files for troubleshooting.
? 2 + years previous experience (preferred) in Blue Yonder WMS development for MOCA commands, Integrator, Reports, and Labels.
? Must have experience with functional configuration, policy management, job maintenance, and interface event management.
? 2+ years in previous production support experience.
? Must have experience in Linux OS and command line operations and Oracle Databases/SQL.
? Experience with Incident ticket management, Change Management processes, and Jira tools.
? Associate or higher degree in Computer Science, Data Science, or Engineering Science.
? Attention to detail and highly organized is a must.
? Experience with WES/WCS automation integration.
? Provide guidance and collaboration with other L1-L2-L3 WMS support team members.
? Interact with DC Operations to provide technical assistance, resolution guidance, and feedback on the functional use of the WMS application.
? Collaborate and communicate with other cross functional IT teams for support issues or system upgrades.
? Provide expertise in the initial triage of issues to determine the best course of action and escalation if required.
? Perform root cause analysis to evaluate and identify application bugs, process gaps, or areas for continual improvement.
? Provide clear evidence and issue resolution on support tickets to be able to classify/group incident trends and tracking.
? Create or add to knowledge articles to build a library of support instructions and best practices for resolutions.
? Partner with the WMS Build/Development team to understand new or enhanced features and provide hypercare support as required.

Job Type: Contract

Pay: $60.00 - $65.00 per hour

Schedule:
? 8 hour shift

Experience:
? Blue yonder WMS Support: 3 years (Required)

Work Location: Remote

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