American Airlines Data Entry Jobs ||Remote|| (Analyst, Customer Research) ? MySmartPros

American Airlines Data Entry Jobs ||Remote|| (Analyst, Customer Research)

Job Responsibilities: Analyst, Customer Research

Salary: $25-35/Hour

Company: American Airlines

Location: Alabama, USA

Educational Requirements: Bachelor Degree

Full Job Description:-

Intro

Are you equipped to discover a global of possibilities, each at work and at some stage in some time off? Join our American Airlines family, and you?ll tour the globe, develop your understanding and become a fine model. As you embark on a brand new journey, you?ll address demanding situations with flexibility and grace, gaining knowledge of new abilities and advancing your profession whilst having the time of your existence. Feel unfastened to complement each of your private and work existence and hop on board!

Why you may love this activity

This activity is a member of the Digital Analytics & Customer Research Team in the Customer Experience Analytics organization.

?The Customer Research Team is liable for presenting actionable and well-timed insights via custom and syndicated studies. This entails running with inner customers in figuring out studies' wishes, organizing study objectives, deciding on the fine methodological approaches, imposing massive scale studies tasks, acting records evaluation and growing related reports.

This Analyst/Sr. Analyst function will typically be liable for project-primarily based assignments that require a combination of robust analytical abilities, the potential to resolve complicated problems, and the capacity to without a doubt and concisely gift statistics. The function would require ownership, the capacity to work nicely with minimum supervision, and the capacity to prioritize and manipulate a couple of tasks simultaneously.

What you may do

The Analyst function?s key roles and obligations will be recognized in 3 areas:
Customer Satisfaction Tracking Data
Provides updates concerning patron delight traits and drivers of our patron?s Likelihood to Recommend (LTR) and Net Promoter Scores (NPS)
Creates dashboards and analytical reports, coupled with key insights and recommendations, to provide to leadership/inner customers
Conducts advert-hoc analyses to reply to diverse commercial enterprise questions
Ad-Hoc Research
Designs and implements advert hoc studies tasks to fulfill the wishes of inner customers; this can embody creating, launching and studying on-line surveys, airport intercepts, usability research and/or recognition groups
Moderates recognition groups, one-on-one classes and in-individual interviews with clients and/or employees
Voice of the Customer and Journey Analytics
Develops long-term imaginative and prescient and alertness for a VOC and Customer Journey Analytics application for American
Integrates a couple of assets of patron interaction (quant/qual, social, complaints, chat, call, digital, etc.) to provide a holistic view of a patron?s experience
Selects and manages study carriers that are in shape with our holistic strategy
Works to interrupt down company silos, via way of means of sharing applicable statistics throughout diverse departments

All you may want for success

Minimum Qualifications- Education & Prior Job Experience

?Bachelor's Degree or equal training/experience
3+ years of labor experience
Experience in remodeling uncooked records into significant insights

Preferred Qualifications- Education & Prior Job Experience

Master?s diploma in Marketing, Marketing Research or social sciences
Feedback Management systems/systems experience desired
Moderator experience preferred
3+ years of labor experience in an analytical area such as Business, Engineering, Mathematics, Economics, Revenue Management, Network Planning, Sales Strategy, Customer Insights, Marketing

Skills, Licenses and Certifications

Ability to synthesize complicated records from a number of assets right into a succinct layout and concisely gift findings to government degree audience
Extremely prepared and detail-oriented, with the capacity to manipulate a couple of tasks and quickly react to converting commercial enterprise wishes whilst assembly company deadlines
Self-motivator who can work independently, in addition to in a crew environment, and force development in an ambiguous environment
Client-carrier mindset with superb interpersonal abilities and with capacity to work cross-functionally with companions in each commercial enterprise, operations, and technology
Experience in the use of SPSS statistical software, online survey software, Voice of the Customer or Enterprise which include Medallia and Qualtrics is preferred
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
Strong quantitative, analytical, and problem-fixing abilities are required; experience in SQL is preferred

What you may get

Feel free to take gain of all that American Airlines has to provide:

Travel Perks: Ready to discover the international? You, your own circle of relatives and your buddies can attain 365 locations on greater than 6,800 everyday flights throughout our international network.
Health Benefits: On day one, you?ll have to get admission to your health, dental, prescription and imaginative and prescient blessings that will help you live nicely. And that?s simply the start, We additionally provide digital health practitioner visits, bendy spending bills and more.
Wellness Programs: We need you to be a satisfactory model of yourself ? that?s why our well-being applications offer you all of the proper equipment, assets and help you want.
401(k) Program: Available upon lease and, relying on the workgroup, company contributions on your 401(k) software are to be had after one year.
Additional Benefits: Other wonderful blessings consist of our Employee Assistance Program, puppy coverage and reductions on hotels, cars, cruises and greater

American Airlines Data Entry Jobs

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