Remote Customer Service Rep | WFH

Job Summary:

We are currently seeking a Remote Customer Service Representative to join our team at WFH. This is a full-time position with a competitive salary. The working hours for this role are flexible, allowing for a great work-life balance. The successful candidate will have the opportunity to work remotely from any location. We offer a range of benefits including health and dental insurance, paid training, and paid vacations.

Description:

As a Remote Customer Service Representative, you will be responsible for providing excellent customer service to our clients. This includes answering phone calls, responding to emails, and resolving any customer inquiries or issues in a timely and professional manner. You will also be responsible for maintaining accurate customer records and providing feedback to management on customer trends and issues.

Requirements:

1. Excellent communication skills

2. Strong problem-solving abilities

3. Ability to work independently

4. Proficiency in Microsoft Office

5. Customer service experience is preferred

6. High school diploma or equivalent

7. Ability to multitask and prioritize tasks

Responsibilities:

1. Answering customer inquiries via phone and email

2. Resolving customer issues and complaints

3. Maintaining accurate customer records

4. Providing feedback to management on customer trends

5. Collaborating with team members to improve customer service processes

6. Meeting and exceeding customer service targets

7. Adhering to company policies and procedures

Benefits:

1. Health and dental insurance

2. Paid training

3. Paid vacations

4. Flexible schedule

5. Remote work opportunity

Educational Qualifications:

High school diploma or equivalent

Experience:

Customer service experience is preferred

Company Overview:

UPS is a global leader in logistics and transportation services. We are committed to providing excellent customer service and value our employees as our greatest asset. Join our team at WFH and help us continue to deliver exceptional service to our clients.

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