Virtual Client Support Advisor at American Express

Job Summary

Join the American Express team as a Virtual Client Support Advisor! In this remote role, you?ll be part of a dynamic team dedicated to providing exceptional support to our valued clients. This is a full-time position with a flexible schedule, allowing you to balance work and personal commitments seamlessly. We offer a competitive salary with excellent benefits, including health, dental, paid training, and paid vacations.

Job Description

At American Express, we are committed to providing world-class service and delivering exceptional client experiences every day. As a Virtual Client Support Advisor, you will play a crucial role in ensuring our clients receive the support they need in a timely and efficient manner. Your role will involve interacting with clients via phone, email, and chat, addressing inquiries, resolving issues, and providing knowledgeable guidance about our products and services.

You will be equipped with comprehensive training to empower you with the necessary skills to excel in this position. Our supportive and collaborative environment will encourage you to thrive and grow within the company. If you?re passionate about helping others and looking for a career that offers both stability and the opportunity to flourish, we invite you to apply.

Requirements

? Strong communication skills, both verbal and written.

? Previous experience in customer service or a similar role.

? Ability to work independently and manage time effectively.

? Proficiency with computer systems and the ability to learn new software quickly.

? A quiet, dedicated workspace free from distractions.

? Flexibility to work varying shifts, including evenings and weekends.

? A high level of empathy and patience when dealing with clients.

Responsibilities

? Provide exceptional client support via phone, email, and chat.

? Address and resolve client inquiries promptly and accurately.

? Maintain a thorough knowledge of American Express products and services.

? Document all client interactions in the relevant systems.

? Collaborate with team members and other departments to resolve complex issues.

? Identify opportunities to enhance client satisfaction and retention.

? Stay informed about industry trends and updates to better serve clients.

Benefits

? Comprehensive health and dental insurance.

? Paid training programs to enhance your skills.

? Generous paid vacation and leave policies.

? Opportunities for career advancement and professional development.

? Access to employee wellness programs and resources.

? Discounts on American Express products and services.

? A supportive and inclusive company culture.

Educational Qualifications

? High school diploma or equivalent required.

? Bachelor?s degree in Business, Communications, or a related field is preferred but not necessary.

Experience

? At least 2 years of experience in customer service or a client-facing role is highly desirable.

? Experience in the financial services industry is a plus.

Company Overview

American Express is a globally recognized leader in financial services, known for its unwavering commitment to delivering innovative and reliable solutions to our clients. With a legacy of excellence and a dedication to fostering a diverse and inclusive workplace, we prioritize the professional growth and well-being of our employees.

We believe in empowering our people to achieve their full potential while contributing positively to the communities we serve. If you are eager to be a part of a world-class organization where your contributions make a real impact, join us at American Express. Your journey with us promises to be rewarding and meaningful.

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