Technical Customer Care Specialist I

At Cox Automotive we?re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we?re looking for people to join our mission to be a force for good in the world.
Come build a better future with the Dealertrack Customer Care team, part of the Cox Automotive family of businesses, as we are hiring for our Technical Customer... Care Specialist I position.
Are you Customer Service oriented and looking for opportunities to grow? Look at the skills below and apply if this sounds like you!
This is a Remote Call Center position with the expectation that the candidate will be scheduled Monday - Saturday, to work between the hours of 7AM - 7PM . Candidates can be located anywhere in the United States but must be comfortable working in the Central Time Zone.
Key Responsibilities
? The Technical Customer Care Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products
? Handle routine customer questions relating to product usage, as well as technical support issues
? Maintains expert-level knowledge of MotoSnap Solutions and Products
? Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
? Accurately logs all customer information in the CRM customer ticketing system
? Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
? Follow-up skills
? Ability to handle and respond to multiple open issues
? Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
? Ability to work required shifts both independently and within a team organization
? Facilitate communication from Support Team to other departments as needed to complete Cases
Qualifications? :
Minimum
? High School Diploma/GED
? Generally, less than 2 years of experience
? Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs)
Preferred
? Technical background preferred?
? Associates Degree or Technical Certification required or equivalent work experience
? Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required
? Excellent oral and written communication skills
? Experience working in a team environment and assisting others as applicable
? Ability to type 40+ WPM
? Follow-up/follow-through skills
? Ability to handle and respond to multiple open issues
? Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely

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