Live Chat Support

Company Overview

Symphony Solution Inc is a leading provider of innovative technology solutions, specializing in Cloud-based solutions, Mobile Applications, E-Commerce, Software Consulting, and Staff Augmentation services. We are committed to delivering excellence and helping our clients achieve their business goals through cutting-edge technology and expert consulting.

Job Title

Live Chat Support

Location

United States

Years of Experience

0-5 years

Job Description

As a Live Chat Support representative at Symphony Solution Inc, you will be the first point of contact for our customers, providing exceptional service and support through live chat. Your role is crucial in ensuring customer satisfaction and maintaining the high standards of service that our company is known for.

Key Responsibilities
? Respond promptly and professionally to customer inquiries via live chat.
? Identify and assess customers' needs to achieve satisfaction.
? Provide accurate, valid, and complete information by using the right methods and tools.
? Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
? Collaborate with team members to improve customer service processes and ensure a seamless customer experience.

Required Skills
? Excellent communication and interpersonal skills.
? Strong problem-solving abilities and attention to detail.
? Ability to multitask, prioritize, and manage time effectively.
? Familiarity with live chat software and customer support tools.
? Ability to work independently and as part of a team.

Additional Information

We are looking for a customer-focused and empathetic individual who is eager to contribute to our team. If you are passionate about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you.

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