Manager-Account Development (AIA)

About the position

The Manager of Account Development at American Express is responsible for managing a portfolio of small merchants, focusing on driving merchant retention, increasing billed volume, and enhancing merchant satisfaction. This role involves building strong relationships with merchants, providing tailored solutions, and leveraging insights to optimize their payment processing and card acceptance experiences. The position emphasizes consultative selling and strategic account management to support the growth of both the merchants and American Express.

Responsibilities
? Serve as Merchant authority for payments solutions within portfolio to deliver on the GMNS value proposition.
,
? Oversight of a portfolio of approximately 175 Merchant relationships.
,
? Retain and grow discount revenue along with the ability to find opportunities to value selling.
,
? Handle and deepen merchant relationships within portfolio of clients through phone and email communication.
,
? Maintain a detailed understanding of the customers' business, their interpersonal goals, and objectives.
,
? Develop and implement customized and strategic account plans.
,
? Use the insights selling skills to guide clients, problem-solve, and tailor sophisticated merchant solutions.
,
? Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients.
,
? Identify and develop relationships with decision-makers within client organizations to influence program management and growth.
,
? Uncover opportunities for growth and drive expansion of American Express card acceptance with our Merchants.
,
? Understand and stay ahead of payment industry current events, driven insights, and economic impacts.
,
? Handle raised issues, risk, submission monitor, annual compliance, and regulatory activities.
,
? Communicate and implement pricing changes.

Requirements
? 4 years successful account management/business development experience with a proven track record to drive top results required.
,
? Strong financial acumen, understanding of business financials and ability to create a financial case is a high priority skills required to effectively sell card acceptance value strongly preferred.
,
? The core job responsibilities will be conducted over the phone and will require excellent phone presence and strong verbal communication.
,
? Proven success in pipeline management as well as strategic account and portfolio planning.
,
? Strong sales skills including negotiation, influencing and teamwork skills required.
,
? Intuitive, Intellectual curiosity and investigative abilities to uncover at risk and suppression behavior.
,
? Strong will to succeed and a positive, tenacious attitude.
,
? Ability to deal with clients across all markets/industries.
,
? Degree preferred.

Nice-to-haves

Benefits
? Competitive base salaries
,
? Bonus incentives
,
? 6% Company Match on retirement savings plan
,
? Free financial coaching and financial well-being support
,
? Comprehensive medical, dental, vision, life insurance, and disability benefits
,
? Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
,
? 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
,
? Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
,
? Free and confidential counseling support through our Healthy Minds program
,
? Career development and training opportunities

Apply Job!