Customer Support- Equity Market

Position: Customer Care Representative

Working days: 5 working days in a week

Location: Kaushambi, Ghaziabad

Department: Customer Support

Job Summary:

The ideal candidate will have excellent communication skills, a strong understanding of stock market operations, and a passion for providing top-notch customer service. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless experience for our clients.

Key Responsibilities:

• Customer Support: Handle customer inquiries via phone, email, and chat in a timely and professional manner.

• Issue Resolution: Address and resolve customer complaints, technical issues, and account-related queries efficiently.

• Account Management: Assist customers with account setup, maintenance, and troubleshooting.

• Transaction Assistance: Provide support for stock trading activities, including placing orders, understanding transaction statuses, and explaining charges and fees.

• Education: Educate customers on stock market basics, trading platforms, and company policies.

• Documentation: Maintain accurate records of customer interactions and transactions.

• Compliance: Ensure all activities comply with regulatory requirements and company policies.

• Feedback: Collect customer feedback and report to management for service improvement.

• Cross-Functional Collaboration: Work closely with other departments, such as IT and compliance, to resolve complex issues.

Qualifications:

• Education: Bachelors degree in finance, commerce, business administration, or a related field.

• Experience: 1-3 years of experience in customer service, preferably in the financial services or stock broking industry.

Skills:

• Strong knowledge of stock market operations and trading platforms.

• Excellent verbal and written communication skills in English and Hindi.

• Proficiency in regional languages is a plus.

• Strong problem-solving skills and attention to detail.

• Ability to handle high-pressure situations and manage multiple tasks simultaneously.

• Proficient in MS Office and customer service software.

Personal Attributes:

• Customer-Oriented: A passion for providing exceptional customer service and a customer-first attitude.

• Team Player: Ability to work well in a team and collaborate with various departments.

• Adaptable: Willingness to learn and adapt to new technologies and processes.

• Ethical: High level of integrity and commitment to ethical standards.

Benefits:

• Competitive Salary: Attractive salary and performance-based incentives.

• Health and Wellness: Comprehensive health and wellness benefits.

• Professional Development: Opportunities for continuous learning and career advancement.

• Work Environment: A positive and inclusive work environment.

Additional Information:

• Work Hours: Full-time position with standard office hours. Some flexibility may be required based on customer needs.

• Location: This position is based in Kaushambi, Ghaziabad. Candidates must be willing to work on-site.

Apply Job!