IT Onsite Support Associate

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Closing Date: 02/01/2025 Type of Position: Professional Staff - Project/Program Administration Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. At UAMS we value Diversity, Equity and Inclusion. For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected]. Department: IT | Asset Management Department's Website: Summary of Job Duties: Under general direction, the IT Onsite Support Associate manages multiple applications, systems, network, and/or telecommunications activities. They will manage information systems throughout the organization, which includes programming, analysis, networking, data processing, and/or administration responsibilities of cell phones. Qualifications: Minimum Qualifications: Post Graduate Degree - No experience required. Bachelor's Degree - No experience required. Associate's Degree - 2 yrs IT job specific experience, Telecom or other relevant job experience. High School Diploma - 4 yrs IT job specific experience, Telecom or other relevant job experience. Preferred Qualifications: Bachelor Degree A+ Certification, MTA, MCSA or MCSE Knowledge in MS Office Tools: Word, Excel, Access and Power Point; and /or Microsoft Project Additional Information: Resolves Cellphone technical problems. Serve as key technical contact between infrastructure support teams, customers, vendors, and management for all communications technologies. Responsible for maintenance and communication of existing and new best practices, knowledge base, testing and documentation of the communications infrastructure. Monitors technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards as well as emerging business requirements. Manages the IT procurement and inventory management function within the IT department. Maintains records and databases containing information regarding licenses, warranties, and service agreements for the organization?s hardware and software. Minimizes organizational cost through product standardization and tracking. Tracks quantity throughout the product lifecycle. Monitors effectively both on a daily basis and long-term IT asset portfolio (software and technology related hardware with regard toto cost, control, risk, compliance, business performance objectives and IT Governance as established by the organization. Remains up-to-date on emerging technologies that would benefit UAMS and complements UAMS?s mission/goals. Salary Information: Commensurate with education and experience Required Documents to Apply: Resume Optional Documents: Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact [email protected] for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Annual TB Screening This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, Sitting, Standing, Talking Frequent Physical Activity: Crawling, Crouching, Hearing, Kneeling, Reaching, Sitting, Standing, Stooping, Talking, Walking Occasional Physical Activity: Sharps Benefits Eligible: Yes At the University of Arkansas for Medical Sciences (UAMS), we are looking for health care and non-health care professionals who believe in excellence as a way of life. If you think you have the skills and commitment to succeed at the highest level, consider a career at UAMS, the state?s only academic health sciences center. Combining diverse talents and expertise, our employees work together to provide advanced patient care. We currently have a wide variety of positions available, from patient care to support staff- we may have the perfect position for you. UAMS is Arkansas? only comprehensive academic health sciences center. We educate and train the vast majority of the state?s physicians and prepare doctors, scientists, nurses, pharmacists and health professionals through innovation, compassion, teamwork and patient- and family-centered care so they can impact the world. UAMS rewards its nurses! Statewide opportunities are available in direct patient care, education, and research settings. We offer Bonus Programs, Hotel Lodging, New Graduate RN Residency and support for Clinical Ladder, National Certification, Shared Governance, and Recognition Programs to name a few. Go to nurses.uams.edu for more details. The University of Arkansas for Medical Sciences (UAMS) is committed to providing a safe and secure environment for students, faculty, staff, visitors, and prospective employees. The below report is provided in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act (HEOA). The report will provide you with information on campus safety and security including information on various policies and procedures for reporting crime, safety and security prevention and protection programs, victim assistance services, fire safety, and other materials to assist you in maintaining your safety and security. www.uams.edu/police.

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